Northern911 is seeking individuals to fill both Part time and Full time positions in the role of Emergency Response Specialist. You will be responsible for handling high quality, customized services in the area of Alarm Monitoring according to company policy and procedures.
The Emergency Response Specialist is responsible for responding to residential and/or business alarm signals received by dispatching the appropriate emergency agencies and contacting the appropriate responding parties. All information must be accurate and comply with client instructions, training and station policy and procedures. Our customers are our most important asset, you must maintain the utmost in professionalism, customer service and courtesy towards callers, clients, potential clients, supervisors and co-workers.
Our work environment is extremely rewarding.
Ability to work rotating shifts 24/7/365
Fluent verbal and written skills in English and Bilingualism an asset
Above average ability to do more than one thing at a time (multi-tasking abilities)
Respond to commercial and residential alarm signals received on the computer
Create appropriate documentation
Maintain confidentiality of private information
Provide assistance to co-workers when needed
Ability to type above 30 words per minute
Criminal record check
Meet spelling, grammar and comprehension requirements from employment test
Proficient use of computers and telephones
Previous experience in a call center or customer service is an asset
Handle stressful and emotionally charged situations
Ability to retain emotional control, honesty and productivity
Work independently in a team environment
Must have reliable transportation to meet shift requirements
Wage for both Full Time and Part Time as outlined in the collective agreement
Your starting wage will be $16.24/hour with opportunity for extra training and wages
You are also entitled to a $1.00/hour graveyard premium
Why Northern 911?
Fully paid training
Health Benefits Plan (Full Time Only)
Matched Pension Plan (Full Time Only)
Continuing Education Funding
Free Voice Mail Account
Free residential alarm monitoring
Employee Incentive Program (s)
Great company culture
And much, much more…
Job Types: Full-time, Part-time, Permanent
Salary: $16.24 /hour with opportunity for growth and training within the department.