Job Title: Service Technician
Job Description: We are looking for a Service Field Technician to join our team at Jannatec Technologies to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
This position’s main responsibility is to program, install, test, troubleshoot and repair communications and safety equipment including:
· Two-way radio and wireless communication systems.
· Leaky feeder systems utilizing underground and surface coverage.
· Mobile proximity detection system on mining equipment.
Other responsibilities include:
· In-house bench repairs.
· Assistance with product builds as required.
· Interpreting customer requirements to understand and anticipate their needs.
· Provide telephone customer support for fault diagnosis and technical guidance.
· Processing of Work Orders, Service reports and other administrative paperwork associated with day-to-day operations.
· Assist in design and configuration of product and applications based on specific site requirements.
· Other tasks assigned by management.
· Working knowledge of Motorola Portables and other radios.
· The individual filling this role must be comfortable working independently and as part of a team.
Job details:
· Working out of the Jannatec Technologies Sudbury Office
· Willing and able to travel within Canada and internationally to support our clients
· Compensation: $20.00 – $29.00 hourly for 40 hours per week
· Employee benefit package (extended health, dental, vision, life insurance)
· Preference to an individual with a college diploma (Electronic/Electrical/Instrumentation Technician /Technologist Program or equivalent)
· Experience with 2-way radios/wireless systems is an asset; however, we are willing to train suitable candidate.
Skills
· Excellent customer service skills
· A good team player who can demonstrate a positive and self-motivated attitude.
· Valid driver license (with a clean driver’s abstract)
· Must be willing and able to work underground in mining environments.
· Must be willing to work in a fast-paced environment while ensuring attention to detail and quality.
· Experience an asset with networking software, hardware, communication software, MS Office, MS Outlook, radio communication equipment, telecommunication systems.
Company Logo: Jannatec_Logo_Black-1.png
Company/Organization Name: Jannatec Technologies
Company Information: Jannatec Technologies is a leading provider lighting, communication, and safety solutions for the mining industry. Creativity and innovation continue to drive us forward in our belief that we can create groundbreaking systems and experiences. Our number one goal is achieving superior satisfaction by delivering products and services that exceed expectations.
Our vision is to build a bridge between humans and technology through innovation and creativity. With over 25 years’ experience in industrial design, we challenge ourselves to improve communication systems and enhance safety systems to lead the industry into a safer, more productive future.
Posting Date: 06/22/2022
Closing Date: 07/08/2022
Contact Phone Number: 705-566-3939
Contact Email: [email protected]